Privacy policy

# Privacy Policy

## Overview

SP Nutrition (“SP Nutrition,” “we,” “us,” or “our”) operates this online store and related services, content, features, and products (collectively, the “Services”). Our store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and Services.

This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit or use the Services, place an order, or communicate with us.

## Personal Information We Collect

Depending on how you interact with the Services, we may collect or process:

- Contact information, such as your name, billing address, shipping address, email address, and telephone number.
- Order and transaction information, such as products ordered, order value, payment status, shipping information, and purchase history.
- Payment information. Payments are processed by Shopify and/or third-party payment providers. We may receive transaction and payment-confirmation details but do not necessarily receive or store complete payment-card numbers.
- Account information, if customer accounts are offered, such as login details, preferences, and saved information.
- Communications you send to us, including customer-service requests, questions, reviews, and other messages.
- Device and usage information, such as IP address, browser type, device identifiers, network information, pages viewed, referring pages, and interaction with the Services.
- Information collected through cookies, pixels, and similar technologies used to operate, secure, analyze, and improve the Services.

## How We Collect Information

We may collect personal information:

- Directly from you when you browse the store, submit information, place an order, or contact us.
- Automatically through the Services, cookies, and similar technologies.
- From Shopify and service providers that help us process payments, fulfill orders, provide shipping and tracking, prevent fraud, support customers, analyze store performance, or operate the Services.
- From advertising or marketing partners, if those services are used and applicable law permits the collection.

## How We Use Personal Information

We may use personal information to:

- Process payments, confirm orders, fulfill purchases, and provide shipment tracking.
- Communicate about orders, delivery, customer support, policy updates, or other service-related matters.
- Operate, maintain, personalize, and improve the Services.
- Detect, investigate, and prevent fraud, misuse, security incidents, and unlawful activity.
- Maintain business, tax, accounting, and transaction records.
- Comply with legal obligations and enforce our agreements and policies.
- Send promotional communications where you have consented or where otherwise permitted by law. You may unsubscribe from promotional emails using the link in those messages. Service-related messages may still be sent.

## How We Disclose Personal Information

We may disclose personal information as reasonably necessary to:

- Shopify, which hosts and supports our store.
- Payment processors and financial-service providers.
- Fulfillment providers, warehouses, shipping carriers, and tracking providers.
- Technology, analytics, security, customer-support, and marketing providers used to operate or improve the Services.
- Professional advisers, insurers, auditors, and legal or regulatory authorities.
- A buyer, successor, or other relevant party in connection with a merger, financing, reorganization, sale of assets, or similar business transaction.
- Other parties at your direction or with your consent.

We may also disclose information when reasonably necessary to comply with law, respond to valid legal process, protect rights and safety, prevent fraud, or enforce our policies.

## Shopify

Because the store is powered by Shopify, Shopify collects and processes information about your access to and use of the Services. Information may be transferred to Shopify and its service providers in countries other than your own. Shopify’s handling of consumer information is described in the Shopify Consumer Privacy Policy available at https://www.shopify.com/legal/privacy/consumers.

## Cookies and Privacy Controls

We and Shopify may use cookies and similar technologies that are necessary for store functionality, security, checkout, preferences, analytics, and, where enabled, advertising. Available cookie choices, opt-out tools, and privacy controls may vary by location. Where required, we will request consent before using non-essential technologies.

## Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud, enforcing agreements, and meeting legal obligations. Retention periods vary based on the type of information and applicable requirements.

## International Data Transfers

SP Nutrition operates from the United States and sells internationally. Personal information may therefore be transferred to, stored in, or processed in the United States and other countries where Shopify or our service providers operate. Where required, appropriate legal safeguards will be used for international transfers.

## Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information. You may also have rights to object to or restrict certain processing, withdraw consent, or opt out of certain targeted advertising, sale, or sharing practices.

These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before completing a request. You may submit a privacy request through the contact method displayed on our store.

We will not discriminate against you for exercising a privacy right protected by law.

## Children’s Privacy

The Services are not directed to children. We do not knowingly collect personal information from children under 13 or any higher minimum age that applies in their location. A parent or guardian who believes a child has provided personal information may contact us through the store to request appropriate action.

## Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

## Third-Party Links

The Services may link to third-party websites or services. We are not responsible for their privacy, security, content, or practices. Review the policies of any third party before providing information to it.

## Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our Services, practices, technology, or legal obligations. The revised version will be posted with an updated effective date.

## Contact

For privacy questions or requests, contact SP Nutrition using the contact form or customer-support method displayed on our store.